Support
Use this page as the public beta support guide. During testing, the main support route is the in-game feedback form after you log in.
How to report a bug
- Log in and use the feedback form to report broken buttons, missing rewards, mobile issues, or confusing flows.
- Include the page, what you expected to happen, what actually happened, and any visible error message.
- If possible, include your city, role, device, and browser so the issue can be reproduced faster.
Abuse and account help
- Use support and feedback routes to report harassment, threats, spam, exploits, or suspicious behaviour.
- For account access problems, explain the account email, what step failed, and any message shown on screen.
- There is no live billing support queue yet because real payments are still disabled.
Useful places to check first
- Tutorial for basic onboarding and key game terms.
- Roadmap for what exists now and what is planned next.
- Patch Notes for recent updates.
- Premium page for cosmetic/supporter plans and what is not live yet.